Customer Service
Need help fast? We’ve got you covered. Alien Ears now offers multiple ways to reach us—because your time (and your gigs) matter.
What’s the fastest way to get support?
Text us. For quick questions, updates, or order status, texting is often the fastest way to reach our team. It’s direct, fast, and musician-friendly.
Do you have a ticket system?
Yes. Our support ticket system ensures that every inquiry is tracked and answered in the order received. Whether it’s a repair request, fit issue, or general question, submitting a ticket helps us respond efficiently and keep your case organized.
Submit a ticket via our Contact Page.
Can I call you?
Absolutely. We’re available by phone during business hours. Whether you need help with impressions, want to talk through a fit issue, or just prefer a voice on the other end, we’re here.
Phone support is ideal for more detailed conversations or time-sensitive issues.
Do you offer support via WhatsApp?
Yes—we’re on WhatsApp. For international customers or those who prefer mobile messaging, WhatsApp is a great option. You can send photos, ask questions, and get updates in real time.
What about email?
Email is always available. If you prefer a written record or need to send attachments, email works great. We respond as quickly as possible, and it’s ideal for more detailed inquiries.
Which method should I use?
We keep cost down by being a small crew
Here’s a quick guide:
| Support Type | Best For | Response Speed |
|---|---|---|
| Text | Quick updates, order status, simple questions | Fastest |
| Ticket System | Repairs, service requests, tracking issues | Fast |
| Phone | Detailed questions, urgent issues | Fast unless we are in production |
| International support, mobile messaging | Fast | |
| Attachments, detailed inquiries | Moderate |
Who’s on the other end?
You’re talking to a tight-knit crew of musicians and techs—not a call center. Our team includes:
Yolanda
Aja
Chuck
André
We know what it’s like to prep for a gig, troubleshoot gear, and chase deadlines. That’s why we respond like your crew—not your vendor.