Customer Service That Puts Musicians First


We get it — when you're investing in gear, you want answers fast. And while we could hire a full call center to handle every phone call and email instantly, that would drive up prices to match the big-name brands.

But that’s not what Alien Ears is about.


Our mission has always been to get working musicians into high-quality in-ear monitors at a reasonable cost — without the markup.



Why We Keep It Lean

In the past, we’ve struggled to keep up with the volume of messages.  There are only two of us handling a mountain of emails and phone calls — and we’re musicians too, just like you.


But we’ve made some smart upgrades to serve you better:


How We’ve Improved

  • AI Aliens: Not very emotional but very smart! You will talk directly to the mothership who can answer questions.
    need a human....tell it and BAM...you will be directed to one of us on earth.

  • Quick Text Support: For even faster replies, use our text-only number — it’s often the quickest way to reach us.

  • Ticket System: Every message now gets tracked and shared across our small team — Yolanda, Aja, and myself.  If one of us is tied up, another can jump in. No message gets lost, and nothing slips through the cracks.

  • FAQ Section: You’re in it now! We’ve built this space to answer the most common questions quickly — no waiting required.


Bottom Line

We’re not a faceless company. We’re a small, passionate team doing everything we can to support fellow musicians — without passing the cost onto you.


Thanks for your patience, and thanks for trusting Alien Ears.  We’re here, we’re listening, and we’ve got your back.